Quality Policy

We continually improve the effectiveness of our quality management system by routinely evaluating the performance of ourselves and our suppliers relative to our quality objectives.

Quality Objectives

  • Quality Composite: ≥ 95
  • OTD Composite: ≥ 95
  • Error/Loss Composite: ≤ 4000
  • Customer Happiness: ≥ 4.25
  • Team Member Happiness: ≥ 4.5

Quality Management System

Sunstsu’s quality management system has been certified to the American National Standard of ISO 9001:2015 by Det Norske Veritas.

Suntsu ISO Certification 2021

Suntsu Electronics, Inc. recognizes the risks of significant adverse impacts which are associated with extracting, trading, handling and exporting minerals from conflict affected or high-risk areas, and recognizes that we have the responsibility to respect human rights and not contribute to conflict.

Suntsu Electronics, Inc. fully supports the goals and objectives of Both the Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act and the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas.

Suntsu Electronics, Inc. is committed to assisting its customers in complying with the reporting obligations required under Section 1502 of the Act, as well as the related rules and regulations issued by the U.S. Securities and Exchange Commission, including the requirement to conduct reasonable country of origin inquiries into the source of any conflict minerals used in its products.

Suntsu Electronics, Inc. shall adopt the Electronic Industry Citizenship Coalition (EICC) and Global e-Sustainability Initiative (GeSI) Conflict Minerals Reporting Template (CMRT) and Cobalt Reporting Template (CRT) to facilitate disclosure and communication of information regarding smelters that provide materials used to produce our products.

Suntsu Electronics, Inc. shall obtain and process declarations from its suppliers to ensure transparency and corporate social responsibility throughout the supply chain.

Suntsu Electronics, Inc. shall work to ensure that its components and assemblies are DRC conflict-free (do not contain metals derived from conflict minerals or their derivatives).

Suntsu Electronics, Inc. shall commit to refraining from any action which contributes to the financing of conflict and we commit to comply with relevant United Nations sanctions resolutions or, where applicable, domestic laws implementing such resolutions.

Suntsu Electronics, Inc. has established procedures and management systems that support this objective.


Counterfeiting and piracy have grown into a global business. Counterfeit components do not need to comply with performance and safety guidelines, they are not tested or approved. Counterfeit components wreak havoc on the supply chain. They have a destructive impact on product life cycles, employment and the economics of the electronics industry as a whole. Counterfeiting must be eliminated and this requires diligence from both buyers and sellers.

The opportunity for infiltration of counterfeit components into the supply chain is minimized through inventory management, protocols, and traceability on all sales process by Suntsu on components provided by our vendors. A list of our key vendors and manufacturers are listed on our website. Customers can always contact Suntsu direct to validate lot and detailed manufacturing details from all of the vendors that we represent.

Buyers need to be vigilant and take steps to avoid buying from questionable sources. The ability to buy directly from Suntsu Electronics, Inc. insures traceability of the components purchased.

Be forewarned, component procurement via a non-franchised channel may risk receiving counterfeit or inferior material. If in doubt, please contact Suntsu Electronics, Inc. at 949.783.7300 or email us, so we may review your concerns.

Suntsu conducts ongoing critical reviews of our supplier base to ensure each supplier has the capability of providing traceability and the level of issue support needed in today’s high volume manufacturing.

Ultimately, since product must be traceable, we insist that traceability and a clear corrective action process is in place before working with a vendor. With this policy, we have had no occurrences of counterfeit products reported either directly or through our customer’s end customer.

Your cooperation in preventing and eliminating the circulation of counterfeits will be greatly appreciated by the entire global community


Environmental Compliance / RoHS Information

Test Certificates and materials content information are available upon request.

In February of 2003 the European Union released The Restriction of Hazardous Substances in Electrical and Electronic Equipment (RoHS) Directive (2002/95/EC) restricting the use of Lead, Cadmium, Mercury, Hexavalent Chromium and PBB/PBDE flame retardant materials in electrical and electronic products sold in Europe beginning July 1, 2006. The EU Directive was updated December 2006 to EU 2006/122/EC adding PFoS as a banned substance. On July 1, 2011, A June 8, 2011 new RoHS directive, 2011/65/EC (“RoHS 2”) was announced in the Official Journal of the EU. Directive 2015/863 is known as RoHS 3. RoHS 3 adds four additional restricted substances (phthalates) to the list of six.

Measures on the collection, treatment, recycling and disposal of waste electrical and electronic equipment (WEEE) are set out in Directive (2002/96/EC) of January 2003 to reduce the waste management problems linked to the heavy metals and flame retardants referenced above. Suntsu’s response to the growing demand for environmentally friendly components began January 2004 with the introduction of optional lead-free surface mount tantalum capacitors. All Suntsu surface mount lead-free products comply with RoHS requirements.

All Suntsu products are manufactured lead-free and RoHS compliant as of the full implementation dates of production changes.

The change to lead-free design has no negative effect in the electrical parameters, solderability, reliability or product performance.

The new EU chemicals regulation know as REACH came into effect June 1st, 2007. In the event a substance of very high concern (SVHC) becomes present in one of our products Suntsu will notify customers as required.

Suntsu devices are free of Halogens (Fluorine, Chlorine, Bromine and Iodine), Antimony and Phosphorous.


Registration, Evaluation and Authorization of Chemicals (REACH)

A European Union Regulation came into force June 2007, EC/2006/1907, creating guidelines to protect citizens in the European Union community from exposure to harmful chemical substances. The European Chemicals Agency was created to manage a phased implementation of banned substances over the next decade. This applies to chemical substances that are manufactured in Europe or imported into Europe.

Suntsu supports the EU legislation and advocates a healthy and safe environment. Our personnel and suppliers are in agreement with this philosophy and subscribe to meeting or exceeding the procedures and parameters established to accomplish REACH goals.

We have carefully reviewed the documentation incorporated in the legislation and the support information provided by the European Chemical Agency (ECHA). Suntsu at this time does not meet the criteria that would require registration for reasons outlined below. If in the future, criteria are modified or if we introduce substances or ship tonnage that need to be registered, we will immediately comply and notify our customers accordingly.

Suntsu parts are considered “ARTICLES” as defined in the legislation.

Suntsu products do not contain the 235 SVHC substances defined in Article 57.

Material content support data is available upon request.